Frequently Asked Questions
Everything you need to know about our premium home and kitchenware.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home goods?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are Frost Form products dishwasher safe?
Most of our kitchen and home products are dishwasher safe; however, we recommend hand-washing certain premium items to preserve their finish and longevity. Please check the specific product description for care instructions.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
What should I do if my item arrives damaged?
If your order is damaged during transit, please take a photo of the item and the packaging and contact us at [email protected] within 48 hours of delivery for a free replacement.